Freo - UPI, Insurance, Loans 4+

I Used Freo Pay For Few Days Only Especially From Last Month End To This Month Starting I Purchased Using Scan And Pay Two Times. And Credit Limit Decreased A’s Per Calculation. No Problem.
Next I Tried To Shop On More Time, But App Is Not Opening And Crashing In My iPhone Still. I Tried So Many Ways By All Necessary Work Such As Uninstalling And Reinstalling The App. But Still I Couldn’t Able To Log On And View My Credit Line And Pay The Outstanding Amount, I Mailed So Many Times With Screen Recorder To Freo Pay Customer Care, But Not Response, Coming Jan 5th I Have To Repay The New Generated Bills. I Don’t Know How To Do This. Got Stuck In Middle.

Hi Siva. We sincerely apologize for the inconvenience. We are unable to find your details here. Kindly share your registered email address on this link: (https://bit.ly/Freopay). We'd be glad to help you.

Whenever I try to pay a merchant The Money gets Deducted From the available limit but The transaction status comes In Processing your Transaction Now They don’t Even Have a Customer Support No. So You can just contact them directly my days Old payment is still in Processing Your payment Position now wonder what should I do All they have is Just a Customer Support where they’ll Ask you to submit a screenshot & Will Display a message That wait for 2-3 days Our Team will contact you. till date & They Even close the Problem tickets Without even Talking to customer for his Inconvenience Now No wonder what You Will Do Of this useless service All payments gets stucked always They Even charge convenience Fee to of 2% Minimum Still Their All payments Gets stucked Not sure if they’ll Charge that fee on failed Payment too but Freo is just a useless Platform Even LazyPay & Simpl are way better then freo atleast Their Payment always doesn’t get Stuck in mid between and They Have A Proper Customer Support team With their dedicated proper Customer Support No. On which you can Contact easily & tell them if anything wrong happens or something is glitching & They fix too but In freo there’s Isn’t even A Single contact no. Available to talk to about your issue none of their executives calls You and they even close the problem tickets too This is really a Pathetic exp for a customer
From freo side

Hi Naman. We apologize for any inconvenience you may have experienced. We have difficulty identifying your concern as we cannot locate your information in our system. To assist you better, please provide us with your registered email address by clicking on the following link: (https://bit.ly/Freopay).

I really don’t recommend this application for anyone who is looking for urgent funds. Very disappointing and worst experience I had first this application will show you the pre approved credit limit around 1 lakh and once you applied for loan it will check with multiple lenders and then show you the limit after reviewing you credit histroy same thing happend with me. Once you applied for loan then the entire process will take 3-4 days to complete. In my case I received the sanction letter from lending partner and available amount showing on application for disbursement but first this application throw error while updating documents bank statement kyc verification and till the end of process I am still unable to withdrawal from the application as its showing me the disbursement is not available from system right now kindly try tomorrow. Even if you contacted their customer support or chat support they will not respond as they are busy with another customer even on what’s app chat no one is responding. I am very upset and frustrated with this support if in case anyone’s really looking for urgent funds they shouldn’t be use this application totally worst and disappointed.

Hi Rohit, apologies for the delay in disbursing the loan amount due to a technical issue. The amount has now been credited to your bank account. We’d really appreciate it if you could consider updating your review. For any further queries, feel free to email us at [hello@freopay.com](mailto:hello@freopay.com) and we’ll be glad to assist you.